Privacy Policy

SANDAG wants to assure you that it respects your privacy and the confidentiality of your personal information. That is why SANDAG collects only the information that is needed to serve you and administer our programs. SANDAG follows the principles outlined below, which are in accordance with practices for customer privacy and data protection in the State of California.

The effective date of this policy is July 11, 2015.

SANDAG Privacy Policy for Collection, Management, and Storage of Personal Information

Política de Privacidad para la Recopilación, Manejo y Almacenamiento de Información Personal


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Customer Service

(619) 661-7070

Customer Service Hours
Phone: M-F, 8am - 5pm
Walk-In: M-F, 8am - 6pm

Important Information about our Customer Service Center

In observance of Thanksgiving the Customer Service Center will be closed for both phone and walk-in customers on Thursday and Friday, November 26 and 27 . We will be open during normal business hours and will be happy to assist with inquiries on the next business day, Monday, November 30. 

Cash-paying customers should also note that the Otay Mesa Toll Plaza will not have toll attendants on duty. Travelers should be prepared to use the automated cash and credit card machines to pay the toll - exact change is required. Please plan accordingly.

We apologize for any inconvenience.