Privacy Policy

SANDAG wants to assure you that it respects your privacy and the confidentiality of your personal information. That is why SANDAG collects only the information that is needed to serve you and administer our programs. SANDAG follows the principles outlined below, which are in accordance with practices for customer privacy and data protection in the State of California.

The effective date of this policy is July 11, 2015.

SANDAG Privacy Policy for Collection, Management, and Storage of Personal Information

Política de Privacidad para la Recopilación, Manejo y Almacenamiento de Información Personal


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Customer Service

(619) 661-7070

Customer Service Hours
Phone: M-F, 8am - 5pm
Walk-In: M-F, 8am - 6pm

Important Information about our Customer Service Center

 The Customer Service Center will be temporarily closed Wednesday, October 7, 2015 from 10:00 a.m. - 11:00 a.m. for team training. We will reopen at 11:00 a.m. for both walk-in and telephone customers. Normal business hours will resume on the next business day, Thursday, October 8, 2015. We apologize for any inconvenience.

In July, the Interactive Voice Response (IVR) and telephone prompts changed. Please listen and choose carefully when you call the Customer Service Center.