Didn’t have cash for payment while traveling South Bay Expressway? Pay-by-Plate is the easy way to pay your toll if you don’t have a FasTrak account and didn’t pay by cash or credit card at the toll plaza or at one of our automated cash or credit card machines. You can use our Pay-by-Plate payment option on this Web site, by bringing in or mailing your payment to our offices at 1129 La Media Road, San Diego, CA 92154 or by calling (619) 661-7070 during normal business hours. Please note that the Pay-by-Plate toll schedule is $2 higher than using our automated cash or credit card machines and that if your Pay-by-Plate toll payment is not received within four business days by any of the options listed, there is a $60 minimum penalty. Click here to Pay-by-Plate.
Important Information about our Customer Service Center
In observance of Labor Day, the Customer Service Center will be closed on Monday, September 7, 2015. We will resume normal business hours on our next business day.
Also note there will be no Toll Attendants on duty at the Otay Mesa Toll Plaza on Labor Day. Cash-paying travelers should plan accordingly as Automated Cash Machines take exact change only. Payment may also be made by credit card at the machines. We apologize for any inconvenience.
In July, the Interactive Voice Response (IVR) and telephone prompts changed. Please listen and choose carefully when you call the Customer Service Center.